Marketplace

As a provider, you have two transaction options for receiving payments when a client makes a booking or a purchase from you via the Marketplace:

1. Charge Clients Immediately

2. Charge Clients After Provider Approval

   
   

Charge Clients Immediately

After a client makes a booking or purchase, the payment will be processed immediately.

There will be 3 chargeable fees: Stripe’s Payment processing fee, Active Account fee and a Payout fee. 

• Processing fee: 3.4% + SG$0.50 - charged every time when a payment has been made

• Active Account fee: $2 - charged once per month

• Payout fee: 0.25% + SG$0.50 - charged every time money is transferred to your account

Stripe’s payment processing fee is applied once a booking or purchase is made. The Payout fee will incur once the client’s payment has been transferred to your account.

The Active Account fee is a monthly fixed fee required for processing payments transferred to your account.

If you cancel the booking/purchase and refund the full amount to your client, please note that Stripe's processing fees incurred from the original transaction will not be refunded. However, the Payout fee will not apply since the payment is refunded to the client.

For more details on Stripe's processing fees and pricing, please visit Stripe's pricing page.